NEW COVID 19 PROCEDURES
Please do not come to stay at the Roseleigh if :
You have COVID 19 or the symptoms (a persistent cough, high temperature or loss of taste/smell).
You have been in contact with someone who has COVID 19 within the last 14 days.
You have been approached by track and trace OR awaiting the results of a COVID 19 test.
If a guest is displaying signs of the coronavirus (COVID-19) virus , they should inform the owners of the Roseleigh, immediately self-isolate where they are to minimise any risk of transmission, and request a test. The guest will be expected to pay the costs of an extended stay. If they are confirmed to have coronavirus (COVID-19), as the risk to the host/owner cannot be mitigated – guests should make arrangements to travel home as safely as possible, whilst minimising risk to others.
Guests should follow government advice on dealing with possible or confirmed coronavirus (COVID-19) infection.
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Balance of payment due will be deducted from the card details provided for the original deposit, on the day of arrival , to enable contactless check out.
For Long Stay or Group Bookings or Special Events – different conditions apply – please refer to Terms and Conditions
Our normal Check In Time applies which is from 4pm to 10pm.
Earlier Check In / Late Check Out is no longer possible
This is both to maintain a safe environment for our staff whilst they are cleaning the general areas of the property & bedrooms, and allow for bedrooms the necessary extra cleaning time required.
Please feel free to park your car or motorbike if applicable, should you want to arrive early into Buxton ( subject to availability).
Please note that due to Covid 19 there is no general public toilet at the Roseleigh, so please could you plan accordingly if toilet facilities are required prior to 4pm.
Secure Check in – on arrival at the Roseleigh prior to entry we are asking all clients to phone us on Tel 01298 24904 to check in.
Sanitising Gel Station is located on entry to the Roseleigh which we ask all clients to use .
Sanitising Gel Stations are also available on all floor levels.
Guests – are encouraged to wear their own Face Coverings within the general/public walking areas within the property
e.g. when entering and exiting the property ; to/from your bedroom.
The Roseleigh does not supply Face Coverings to guests.
Where practical social distancing of 2 metres will be implemented
To help reduce any risk of cross contamination we will not be providing a full daily service for private guest rooms during your stay. Normally we would provide a daily service of your room but for safety reasons this is suspended until further notice.
Guest rooms will be thoroughly cleaned and sanitised between guests’ departure and new arrivals. Guest Rooms will be cleaned with CLEENOL Virabact Multi-Surface Cleaner antibacterial/antiviral spray conforming to EN14476
Pre-Booked Breakfast times will be mandatory – please reserve at time of booking OR prior to arrival OR on arrival – subject to availability at time of reserving.
If your desired sitting is not available due to already being fully booked we will allocate you the alternative option outlined.
We thank you in advance for your cooperation with this solution, as we have to comply with government directives on social distancing both in the interests of our guests and our staff.
Please note that one bedroom can have one breakfast sitting
(we cannot offer two sittings to a bedroom – for example if one guest wants the early breakfast and one guest wants the later breakfast)
Breakfast breakfast times will be staggered.
Entry to dining room will be a 15-minute window and guests will have to vacate by or before respective finishing times – to allow for functionality of this policy for everyone’s benefit.
Entry Time 1st sitting 0800 – 0815
Breakfast Sitting Finishes 0900
OR
Entry Time 2nd sitting 0915 – 0930
Breakfast Sitting Finishes 1015
We will require the breakfast rooms to be vacated at 1015 to allow our staff to continue with their cleaning of the property.
Card payments only – cash will not be accepted
Balance of payment due will be deducted from the card details provided for the original deposit, on the day of arrival , to enable contactless check out.
Cancellation
If the Roseleigh is open and you have an existing booking, then the standard cancellation policy and general terms and conditions apply. Please note that direct bookings with the Roseleigh are more flexible than indirect bookings (e.g. via OTA’s – Online Travel Agents — Booking.Com/Hotels.Com/Expedia).
If you are prohibited from travelling – e.g. the area within which you live is under lock down or transportation issues arise please note that if the Roseleigh is open and you have an existing booking, then the standard cancellation policy and general terms and conditions apply.
If you contract Covid- 19 , have to isolate , or any other medical condition it will still be necessary to charge in accordance with the respective cancellation policy that applies to your booking.
We would recommend that you take out travel insurance to cover the cost of your visit.
TRAVEL INSURANCE – especially for Covid related issues AND/OR Group & Long Stay bookings where advance non-refundable payment is required – we would recommend that you take out travel insurance to cover the cost of your visit .
For UK residents e.g. Single Trip Travel Insurance (it is also recommended to include Excess Waiver within a policy to maximise your cover. Please note this is just an example there are many other providers of travel insurance – it would always be your own responsibility to check that a policy selected suits and covers your own requirements. Terms and Conditions apply to all Travel Insurance Policies which you need to check and see if they are acceptable to you.)
