Due to COVID-19, some facilities or services may not be available to guests.

Public Lounge no longer available – as it has been converted into extra breakfast room facility (to allow for social distancing).

Only residents will be allowed into the Roseleigh (and those who work with the Roseleigh – service providers / staff)

As the situation changes we will adapt accordingly.

We would appreciate that guests be patient in this period of time as we are all in this together, trying to work safely for the benefit of guests and staff – it is a two way process.

We ask that guests abide by the directions of staff and owners Gerard & Maggi to facilitate the new procedures.

WTTC SafeTravels Stamp

Good To Go England



Please do not come to stay at the Roseleigh if :

You have COVID 19 or the symptoms (a persistent cough, high temperature or loss of taste/smell).

You have been in contact with someone who has COVID 19  within the last 14 days.

You have been approached by track and trace OR awaiting the results of a COVID 19 test.

If a guest is displaying signs of the coronavirus (COVID-19) virus , they should inform the owners of the Roseleigh, immediately self-isolate where they are to minimise any risk of transmission, and request a test. The guest will be expected to pay the costs of an extended stay. If they are confirmed to have coronavirus (COVID-19), as the risk to the host/owner cannot be mitigated – guests should make arrangements to travel home as safely as possible, whilst minimising risk to others.

Guests should follow government advice on dealing with possible or confirmed coronavirus (COVID-19) infection.


Our normal Check In Time applies which is from 4pm to 10pm.

Earlier Check In / Late Check Out  is no longer possible
This is both to maintain a safe environment for our staff whilst they are cleaning the general areas of the property & bedrooms, and allow for bedrooms the necessary extra cleaning time required.

Please feel free to park your car or motorbike if applicable, should you want to arrive early into Buxton ( subject to availability).

Please note that due to Covid 19 there is no general public toilet at the Roseleigh, so please could you plan accordingly if toilet facilities are required prior to 4pm.

Secure Check in – on arrival at the Roseleigh prior to entry we are asking all clients to phone us on Tel 01298 24904 to check in.

Sanitising Gel Station is located on entry to the Roseleigh which we ask all clients to use .

Sanitising Gel Stations are also available on all floor levels.

Guests are now legally required to wear their own Face Coverings  within the general/public walking areas within the property

e.g. when entering and exiting  the property ; to/from your bedroom.

While Face Coverings  are compulsory in most public settings, there are exceptions to those who need to wear them.

The Roseleigh does not supply Face Coverings  to guests.

Where practical social distancing of 2 metres will be implemented

Frequent touch points in communal areas including, but not limited to, banisters, light switches, door handles etc will be sanitised on a regular basis.

To help reduce any risk of cross contamination we will not be providing a full daily service for private guest rooms during your stay. Normally we would provide a daily service of your room but for safety reasons this is suspended until further notice.

Guest rooms will be thoroughly cleaned and sanitised between guests’ departure and new arrivals.  Frequent touch points within your room including but not limited to door handles, light switches, tv remotes, will be treated with CLEENOL Virabact Multi-Surface Cleaner  antibacterial/antiviral spray conforming to  EN14476

Pre-Booked Breakfast times will be mandatory – please reserve at time of booking OR prior to arrival OR on arrival – subject to availability at time of reserving.

If your desired sitting is not available due to already being fully booked we will allocate you the alternative option outlined.

We thank you in advance for your cooperation with this solution, as we have to comply with government directives on social distancing both in the interests of our guests and our staff.

Please note that one bedroom can have one breakfast sitting

(we cannot offer two sittings to a bedroom – for example if one guest wants the early breakfast and one guest wants the later breakfast)


Breakfast tables will be located to conform with social distancing guidance and breakfast times will be staggered.

Entry to dining room will be a 15-minute window and guests will have to vacate by or before respective finishing times – to allow for functionality of this policy for everyone’s benefit.

Entry Time 1st  sitting 0800 – 0815

Breakfast Sitting Finishes       0900


Entry Time 2nd sitting 0915 – 0930

Breakfast Sitting Finishes       1015


We will require the breakfast rooms to be vacated at 1015 to allow our staff to continue with their  cleaning of the property.

Card payments only – cash will not be accepted

Balance of payment due will be deducted from the  card details provided for the original deposit, on the day of arrival , to enable contactless check out.



If the Roseleigh is open and you have an existing booking, then the standard  cancellation policy and general terms and conditions apply.  If you fall ill with Covid- 19 or any other condition it will still be necessary to charge in accordance with the cancellation policy.

If you are prohibited from travelling – e.g. the area within which you live is under lock down or transportation issues arise please note that if the Roseleigh is open and you have an existing booking, then the standard  cancellation policy and general terms and conditions apply.

We would recommend that you take out travel insurance to cover the cost of your visit.

TRAVEL INSURANCE – especially for Group & Long Stay bookings where advance non-refundable payment is required – we would recommend that you take out travel insurance to cover the cost of your visit . For UK residents e.g.  Single Trip Travel Insurance  (it is also recommended to include Excess Waiver within a policy to maximise your cover. Please note this is just an example there are many other providers of travel insurance – it would always be your own responsibility to  check that a policy selected suits and covers your own requirements. Terms and Conditions apply to all Travel Insurance Policies which you need to check and see if they are acceptable to you.)

Maggi Heelan Covid CleaningGerard Heelan Covid 1 Cleaning

Cleaning Master Class Certified

Maggi and Gerard , the owners of the Roseleigh,  have both completed and passed the  Cleaning Masterclass Housekeepers Course and will be applying the methodology with the training of our staff.




Good To Go England

WTTC SafeTravels Stamp


We're Good To Go Scheme

The Roseleigh is affiliated and in compliance with the   We’re Good To Go Scheme – which is being operated by Visit England   who have been running assessment schemes for many years.

Our business has followed government and industry COVID-19 guidelines, has a Risk Assessment in place and a process to maintain cleanliness and aid social distancing.

Businesses across the UK are assessed according to their respective national guidance including the social distancing and cleanliness protocols that must be in place. In England businesses align with the UK Government’s official guidance for the sector including Working Safely during COVID-19: Visitor Economy. An ‘alert’ system ensures that businesses signed up to the standard are notified of any changes to the official guidance. A call-handling service provides support and assessors would also carry-out random spot-checks to ensure adherence.


Our family-run guest house offers relaxing and stylish accommodation. Place a booking