COVID-19

Due to COVID-19, some facilities or services may not be available to guests.

For example, bedrooms will not be serviced daily – but cleaned before arrival & after departure.

Public Lounge no longer available – but will be converted into extra breakfast room facility (to allow for social distancing).

Only residents will be allowed into the Roseleigh (and those who work with the Roseleigh – service providers / staff)

Our normal Check In Time applies which is from 4pm to 10pm.

Earlier Check In is no longer possible
This is both to maintain a safe environment for our staff whilst they are cleaning the general areas of the property & bedrooms, and allow for bedrooms the necessary extra cleaning time required.

Please feel free to park your car or motorbike if applicable, should you want to arrive early into Buxton ( subject to availability).

As the situation changes we will adapt accordingly.

We would appreciate that guests be patient in this period of time as we are all in this together, trying to work safely for the benefit of guests and staff – it is a two way process.

We ask that guests abide by the directions of staff and owners Gerard & Maggi to facilitate the new procedures.

Please do not come to stay at the Roseleigh :

If you have COVID 19 or the symptoms (a persistent cough, high temperature or loss of taste/smell),

If you  have been in contact with someone who has COVID 19 within the last 14 days

If you have been approached by track and trace OR awaiting the results of a COVID 19 test

 

Good To Go England

NEW PROCEDURES

Please do not come to stay at the Roseleigh if :

You have COVID 19 or the symptoms (a persistent cough, high temperature or loss of taste/smell).

You have been in contact with someone who has COVID 19  within the last 14 days.

You have been approached by track and trace OR awaiting the results of a COVID 19 test.

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Our normal Check In Time applies which is from 4pm to 10pm.

Earlier Check In is no longer possible
This is both to maintain a safe environment for our staff whilst they are cleaning the general areas of the property & bedrooms, and allow for bedrooms the necessary extra cleaning time required.

Please feel free to park your car or motorbike if applicable, should you want to arrive early into Buxton ( subject to availability).

Secure Check in – on arrival at the Roseleigh prior to entry we are asking all clients to phone us on Tel 01298 24904 to check in.

You will notice we will be wearing protective face visors when we greet you and during breakfast service.

Sanitising Gel Station is located on entry to the Roseleigh which we ask all clients to use .

We encourage guests to use their own personal PPE equipment (e.g. masks & gloves)

The Roseleigh does not supply PPE equipment to guests.

Social Distancing Markers (e.g. on the ground in Hallway).

Where practical social distancing of 2 metres will be implemented

Frequent touch points in communal areas including, but not limited to, banisters, light switches, door handles etc will be sanitised on a regular basis.

To help reduce any risk of cross contamination we will not be providing a full daily service for private guest rooms during your stay. Normally we would provide a daily service of your room but for safety reasons this is suspended until further notice.

Guest rooms will be thoroughly cleaned and sanitised between guests’ departure and new arrivals.  Frequent touch points within your room including but not limited to door handles, light switches, tv remotes, will be treated with CLEENOL Virabact Multi-Surface Cleaner  antibacterial/antiviral spray conforming to  EN14476

Pre-Booked Breakfast times will be mandatory – please reserve at time of booking OR prior to arrival OR on arrival – subject to availability at time of reserving.

If your desired sitting is not available due to already being fully booked we will allocate you the alternative option outlined.

We thank you in advance for your cooperation with this solution, as we have to comply with government directives on social distancing both in the interests of our guests and our staff.

Please note that one bedroom can have one breakfast sitting

(we cannot offer two sittings to a bedroom – for example if one guest wants the early breakfast and one guest wants the later breakfast)

 

Breakfast tables will be located to conform with social distancing guidance and breakfast times will be staggered.

Entry to dining room will be a 15-minute window and guests will have to vacate by or before respective finishing times – to allow for functionality of this policy for everyone’s benefit.

Entry Time 1st  sitting 0800 – 0815 – Breakfast Sitting Finishes 0900
Entry Time 2nd sitting 0915 – 0930 – Breakfast Sitting Finishes 1015

We will require the breakfast rooms to be vacated at 1015 to allow our staff to continue with their  cleaning of the property.

Card payments only – cash will not be accepted

 

 

Social Distancing – due to Covid 19 we ask that guests comply where practical social distancing of 2 metres or 1 metre plus (using your own PPR – masks/face covering/gloves). Where in public areas of the property – for example stairways – we ask that guests  be patient when allowing each other to pass – as everyone is required to adhere to social distancing.

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PPE is equipment (e.g. masks/face coverings/gloves) that will protect the user against health or safety risks. We encourage all guests both for their own health and that of others, to wear their own PPE when in public areas of the property – for example on entering the premises , and on the various floor levels within the corridors. We ask that all guests use sanitising gel where provided – for example on entering the Roseleigh in the front porch.

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If a guest is displaying signs of the coronavirus (COVID-19) virus , they should inform the owners of the Roseleigh, immediately self-isolate where they are to minimise any risk of transmission, and request a test. The guest will be expected to pay the costs of an extended stay – subject to availability. If they are confirmed to have coronavirus (COVID-19), as the risk to the host/owner cannot be mitigated – guests should make arrangements to travel home as safely as possible, whilst minimising risk to others.

Guests should follow government advice on dealing with possible or confirmed coronavirus (COVID-19) infection.

 

Cancellation 

If the Roseleigh is open and you have an existing booking, then the standard  cancellation policy and general terms and conditions apply.  If you fall ill with Covid- 19 or any other condition it will still be necessary to charge in accordance with the cancellation policy.

If you are prohibited from travelling – e.g. the area within which you live is under lock down or transportation issues arise please note that if the Roseleigh is open and you have an existing booking, then the standard  cancellation policy and general terms and conditions apply.

We would recommend that you take out travel insurance to cover the cost of your visit.

 

Maggi Heelan Covid CleaningGerard Heelan Covid 1 Cleaning

The Roseleigh is affiliated and in compliance with the   We’re Good To Go Scheme – Our business has followed government and industry COVID-19 guidelines, has a Risk Assessment in place and a process to maintain cleanliness and aid social distancing.

Staff training  has been undertaken as part of the  We’re Good To Go Scheme              

All staff are provided with PPE equipment.

In addition Maggi and Gerard , the owners of the Roseleigh,  have both completed and passed the Cleaning Masterclass – Cleaning Infection Control Housekeepers Course and will be applying the methodology with the training of our staff.

Good To Go England

The We’re Good To Go scheme is being operated by Visit England   who have been running assessment schemes for many years.

Businesses across the UK are assessed according to their respective national guidance including the social distancing and cleanliness protocols that must be in place. In England businesses align with the UK Government’s official guidance for the sector including Working Safely during COVID-19: Visitor Economy. An ‘alert’ system ensures that businesses signed up to the standard are notified of any changes to the official guidance. A call-handling service provides support and assessors would also carry-out random spot-checks to ensure adherence.

 

Our family-run guest house offers relaxing and stylish accommodation. Place a booking