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Or book by telephone 01298 24904

 

 

Roseleigh Terms & Conditions

Deposit:

On the KASHING online booking payment page you will see the total sum of your stay. Please note that a non-returnable deposit of £20 per person or 10% of the cost of your stay (whichever is the greater), is required for all bookings, and will be deducted from the card details supplied when you submit your payment details online.

This deposit will be deducted from your final account. Deposits can be made with credit/debit cards by telephone or by our secure on-line booking form. Prices quoted include VAT.

FREE Internet Access

FREE Internet Access – Ruckus System (installed Feb 2015 – providing complete coverage in all bedrooms and all public areas) is available free of charge, with a discreet desktop facility in the public lounge and free WI-FI access. Ruckus Testimonials

Absence:
No allowance will be made for temporary absence, meals not taken or for departure earlier than confirmed.

Reservations:
We respectfully remind you that a verbal or written reservation constitutes a legal contract. In the event of a cancellation, both parties should attempt to re-let the accommodation.

High Season, Weekends and Bank Holidays:
Please note that single night bookings at weekends and in the high season may not always be accepted.
Weekends: – please note that we usually require a minimum 2 nights stay.
Bank Holiday Weekends: – please note that we normally require a minimum 3 nights stay.

Please note that at weekends / festivals /peak season we do not provide discounted single occupancy rates – the full room price would apply.

Holiday Cancellation Insurance / Non-Arrival:
In the event of cancellation of your booking we make every effort to re-let the accommodation. However, if we are unable to do so, you can be legally liable to pay the total value of the booking. In order to avoid this, we strongly advise all intending guests to insure against cancellation. Should you wish to insure against cancellation then please find out how via UK Holiday & Cancellation Insurance – Guest First

In the case of non-arrival, departure earlier than originally booked or cancellation we reserve the right to deduct balances outstanding/owing – payment will be taken from the credit/debit card used to secure the room/s with the initial deposit.

Payment:
We accept the following credit & debit cards – Mastercard, Visa, Visa Debit, Maestro.

Walkers:
Would walkers please remove boots and dirty clothing before entering The Roseleigh. We will do our best to try and dry wet boots – please contact reception. Please note that we do not allow the washing of boots in the bedroom en suite facilities. 

Children:
We welcome children aged 6 years and over.

 

Damages:

In the event of any damage to or loss (e.g. keys) of hotel property caused by the client(s), we reserve the right to charge to replace, repair or professionally clean the item(s) concerned as well as any associated costs.

The proprietors reserve the right to amend, curtail or terminate any contract should the conduct of the person who is a party to that contract cause any detriment to the well-being or comfort of other guests.

Checking In & Checking Out Information 
CHECK IN – is from 4pm to 10pm on day of arrival – please note that it may be possible to accommodate an earlier check in by prior arrangement. Please note that we do not accept check ins / arrivals after 10pm.
CHECK OUT – For the convenience of incoming guests we require rooms to be vacated by 10.30 am on the day of departure.

Health & Safety

It is prohibited to leave electrical devices charging whilst unattended throughout the Roseleigh – as this is a high level fire hazard. We reserve the right to unplug items left unattended.

No Smoking:
By popular request, in the interest of comfort and safety of our guests we operate a “No Smoking” policy throughout the property (THIS INCLUDES     E-CIGARETTES). Should you choose to ignore this policy, you will be asked to leave and charged in full for your entire stay plus an additional £100 for specialist cleaning to your room. Payment will be taken from the card used to secure the room/s.

Parking:
Access to The Roseleigh car park is via Hartington Road. Up to nine spaces (subject to the way cars are parked) are available to the side and rear of the Roseleigh on a first come /first served basis (please note that we cannot reserve specific spaces) – parking is prohibited in front of the property for safety and access reasons. Additional parking is available nearby.

Valuables:
The proprietors cannot accept responsibility for loss of, or damage to, guests’ property both in the property or our Car Park.

Public Lounge:
Is available from 0800 to 2200 hours daily.

Breakfast Times:

Monday to Friday – 0800 to 0930

Saturday/Sunday/Bank Holiday Mondays – 0830 to 1000

 

Access Statement