Latest Travel Updates
Still current at: 25 March 2020
Updated: 25 March 2020
In the context of the evolving Coronavirus (Covid-19) situation, we are committed to helping you with your travel planning. We recognise that many customers are changing their travel plans and to provide you with flexibility and peace of mind we can offer you the following options for all future stays until further notice.
Bookings made directly with the Roseleigh, over the phone or through our website (www.roseleighhotel.co.uk)
– we are offering our clients, that fall within the direct booking conditions, who wish to cancel 24 hours before arrival (based upon 4pm arrival) – the option to ask for a Transfer Voucher (to avoid loss of cancellation fee of £5 OR deposit OR charges as per our normal terms and conditions that apply to these circumstances)
For cancellations that fall within 24 hours of arrival (based upon 4pm arrival) – then normal terms conditions apply.
If you no longer wish to travel within 24 hours (based upon 4pm arrival), you should consult your travel insurance provider if applicable, as we regret, we are unable to give credit, transfer vouchers or a refund on these bookings.
INDIRECT BOOKINGS –
Booking Amends and Cancellation Policy for Bookings Made Via Online Travel Agents (OTA’s) such as Booking.Com, Expedia, Hotels.Com …. and which are within their Non-Refundable status
To assist clients we have introduced the following policy – you can now obtain a Transfer Voucher (of the same value) directly from the Roseleigh Guest House, redeemable for a future stay subject to availability. To activate the process for the Transfer Voucher first cancel down your booking with your OTA. You can request a Transfer Voucher by return from The Roseleigh – please contact us on Tel 01298 24904 or by email – [email protected] – to arrange.
You can request a Transfer Voucher up to 72 hours before arrival (based upon a 4pm arrival) – please contact us on Tel 01298 24904 to arrange.
For cancellations that fall within 72 hours of arrival – then the booking is completely non-transferable and non-refundable.
If you no longer wish to travel and wish to be reimbursed for your booking, you should consult your travel insurance provider, as we regret, we are unable to give credit or a refund on bookings that fall within their non-refundable status booked via Online Travel Agents . (e.g. Booking.Com, Expedia, Hotels .com …..)
Roseleigh Terms & Conditions
We accept – Mastercard, Visa, Visa Debit
On the KASHING online booking payment page you will see the total sum of your stay. Please note that a deposit of £20 per person or 10% of the cost of your stay (whichever is the greater), is required for all bookings, and will be deducted from the card details supplied when you submit your payment details online.
This deposit will be deducted from your final account. Deposits can be made with credit/debit cards by telephone or by our secure on-line booking form. Prices quoted include VAT.
Group Bookings: (3 or more rooms ) or/and bookings which total 7 ROOM nights and more
To secure a Group Booking or 7 room nights and more – we require a non-refundable deposit of £40 per room.
The balance of the booking to be settled 28 days prior to arrival (this would also be completely non-refundable in the event of cancellation)
On arrival when you check in, we reserve the right to ask for pre- authorisation for the full balance of your stay.
High Season, Weekends and Bank Holidays:
Please note that single night bookings at weekends and in the high season may not always be accepted.
Weekends: – please note that we usually require a minimum 2 nights stay.
Bank Holiday Weekends: – please note that we normally require a minimum 3 nights stay.
Please note that at weekends / festivals /peak season we do not provide discounted single occupancy rates – the full room price would apply.
Cancellation / Non-Arrival : DIRECT BOOKINGS ONLY
This policy only applies for bookings made directly with us, over the phone or through our website (www.roseleighhotel.co.uk)
BOOKING DIRECTLY with us means you gain more flexibility to amend, or cancel your booking as outlined below.
Please refer to the cancellation policy on your booking confirmation for reservations made through INDIRECT Booking Agents (e.g. BookingCom , Expedia , HotelsCom, Agoda, Trip Advisor). Please contact them directly should you need to discuss any alterations or/and cancellations for bookings made with them.
To avoid misunderstandings, all cancellations are acknowledged in written form and will be confirmed via e-mail, or letter.
Please retain the confirmation in the event of cancellation.
Bookings made directly with the Roseleigh
FOR Bookings from 1 to 6 ROOM nights duration :
For cancellation up to 72 hours before intended arrival date (based on a 4pm arrival) – your original deposit will be refunded minus a £5 administration charge to cover card charges we incur and administration fees.
For cancellation less than 72 hours and before 24 hours of the intended arrival date (based on a 4pm arrival) , the first night will be charged (minus the deposit)
Within 24 hours (based on a 4pm arrival) or in case of no-show, the total price of the reservation will be charged.
NO SHOW – is where clients do not arrive on Day 1 of their booking , before 2200 hours. After 2200 hours on Day 1 the room/s will be automatically cancelled for the full duration of the booking. The full value of the total booking will then be charged to the card supplied for the original deposit.
In the case of departure earlier than originally booked the total price of the reservation will be charged OR if
cancellation as outlined above we reserve the right to deduct balances outstanding/owing – payment will be taken from the credit/debit card used to secure the room/s with the initial deposit.
GROUP BOOKINGS (3 Rooms or more) or/and bookings which total 7 ROOM nights and more
The balance of the booking is to be settled 28 days prior to arrival (this is completely non-refundable and/or non-transferable in the event of cancellation)
No allowance will be made for temporary absence, meals not taken or for departure earlier than confirmed.
We welcome children aged 6 years and over. (please note that we have no family rooms, the maximum occupancy is 2 people per room in our twin/double rooms, and 1 person in our single room)
Checking In & Checking Out Information
CHECK IN – is from 4pm to 10pm on day of arrival – please note that it may be possible to accommodate an earlier check in by prior arrangement. Please note that we do not accept check ins / arrivals after 10pm.
CHECK OUT – For the convenience of incoming guests we require rooms to be vacated by 10.30 am on the day of departure.
In the event of any damage to or loss (e.g. keys) of hotel property caused by the client(s), we reserve the right to charge to replace, repair or professionally clean the item(s) concerned as well as any associated costs. Payment would be taken from the credit/debit card used to secure the room/s with the initial deposit.
The proprietors reserve the right to amend, curtail or terminate any contract should the conduct of the person who is a party to that contract cause any detriment to the well-being or comfort of other guests.
Health & Safety
It is prohibited to leave electrical devices charging whilst unattended throughout the Roseleigh – as this is a high level fire hazard. We reserve the right to unplug items left unattended.
By popular request, in the interest of comfort and safety of our guests we operate a “No Smoking” policy throughout the property (THIS INCLUDES E-CIGARETTES). Should you choose to ignore this policy, you will be asked to leave and charged in full for your entire stay plus an additional £100 for specialist cleaning to your room. Payment will be taken from the card used to secure the room/s.
FREE Internet Access
FREE Internet Access – Ruckus System ( providing complete coverage in all bedrooms and all public areas) is available free of charge, Ruckus Testimonials
Would walkers please remove boots and dirty clothing before entering The Roseleigh. We will do our best to try and dry wet boots – please contact reception. Please note that we do not allow the washing of boots in the bedroom en suite facilities.
Access to The Roseleigh car park is via Hartington Road. Up to nine spaces (subject to the way cars are parked) are available to the side and rear of the Roseleigh on a first come /first served basis (please note that we cannot reserve specific spaces) – parking is prohibited in front of the property for safety and access reasons. Additional parking is available nearby.
The proprietors cannot accept responsibility for loss of, or damage to, guests’ property both in the property or our Car Park and/or our back yard area.
Is available from 0800 to 2200 hours daily.
Monday to Friday – 0800 to 0930
Saturday/Sunday/Bank Holiday Mondays – 0830 to 1000
We would respectfully ask our guests to refrain from using mobile phones and/or laptops in the breakast room.
Please note that we do not accept pets of any description.
Non-availability of Accommodation
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the duration of your stay. Our liability would not extend beyond this refund.