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Roseleigh Terms & Conditions

We accept – Mastercard, Visa, Visa Debit


Independent Bookings

On the KASHING online booking payment page you will see the total sum of your stay. Please note that a deposit of £20 per person or 10% of the cost of your stay (whichever is the greater), is required for all bookings, and will be deducted from the card details supplied when you submit your payment details online.

This deposit will be deducted from your final account. Deposits can be made with credit/debit cards by telephone or by our secure      on-line booking form. Prices quoted include VAT.


Group Bookings: (3 or more rooms )                                                    or/and bookings which total 7 ROOM nights and more
To secure a Group Booking or 7 room nights and more – we require a non-refundable deposit of £40 per room.

The balance of the booking to be settled 28 days prior to arrival (this would also be completely non-refundable in the event of cancellation)

Pre- Authorisation

On arrival when you check in, we reserve the right to ask for pre- authorisation for the full balance of your stay.

High Season, Weekends and Bank Holidays:
Please note that single night bookings at weekends and in the high season may not always be accepted.

Weekends: – please note that we usually require a minimum 2 nights stay.

Bank Holiday Weekends: – please note that we normally require a minimum 3 nights stay.

Please note that at weekends / festivals /peak season we do not provide discounted single occupancy rates – the full room price would apply.


Cancellation / Non-Arrival : DIRECT BOOKINGS ONLY 

This policy only applies for bookings made directly with us, over the phone or through our website (www.roseleighhotel.co.uk)

BOOKING DIRECTLY with us means you gain more flexibility to amend, or cancel your booking as outlined below.

Please refer to the cancellation policy on your booking confirmation for reservations made through  INDIRECT Booking Agents            (e.g. BookingCom , Expedia , HotelsCom, Agoda, Trip Advisor). Please contact them directly should you need to discuss any alterations or/and cancellations for bookings made with them.

Cancellation Policy: 
To avoid misunderstandings, all cancellations are acknowledged in written form and will be confirmed via e-mail, or letter.
Please retain the confirmation in the event of cancellation.

Bookings made directly with the Roseleigh


FOR Bookings from 1 to 6 ROOM nights duration :

For cancellation up to 72 hours before intended arrival date (based on a 4pm arrival)  – your original deposit will be refunded minus a £5 administration charge to cover card charges we incur and administration fees.

For cancellation less than 72 hours and before 24 hours of the intended arrival date (based on a 4pm arrival) , the first night will be charged (minus the deposit)

Within 24 hours (based on a 4pm arrival) or in case of no-show, the total price of the reservation will be charged.

NO SHOW – is where clients do not arrive on Day 1 of their booking , before 2200 hours. After 2200 hours on Day 1 the room/s will be automatically cancelled for the full duration of the booking. The full value of the total booking will then be charged to the card supplied for the original deposit.

In the case of departure earlier than originally booked the total price of the reservation will be charged OR if
cancellation as outlined above we reserve the right to deduct balances outstanding/owing – payment will be taken from the credit/debit card used to secure the room/s with the initial deposit.


GROUP BOOKINGS (3 Rooms or more) or/and bookings which total 7 ROOM nights and more

The balance of the booking is to be settled  28 days prior to arrival (this is completely non-refundable and/or non-transferable in the event of cancellation)


No allowance will be made for temporary absence, meals not taken or for departure earlier than confirmed.

We welcome children aged 6 years and over. (please note that we have no family rooms, the maximum occupancy is 2 people per room in our twin/double rooms, and 1 person in our single room)

Checking In & Checking Out Information 
CHECK IN – is from 4pm to 10pm on day of arrival – please note that it may be possible to accommodate an earlier check in by prior arrangement. Please note that we do not accept check ins / arrivals after 10pm.
CHECK OUT – For the convenience of incoming guests we require rooms to be vacated by 10.30 am on the day of departure.



In the event of any damage to or loss (e.g. keys) of hotel property caused by the client(s), we reserve the right to charge to replace, repair or professionally clean the item(s) concerned as well as any associated costs. Payment would be taken from the credit/debit card used to secure the room/s with the initial deposit.

The proprietors reserve the right to amend, curtail or terminate any contract should the conduct of the person who is a party to that contract cause any detriment to the well-being or comfort of other guests.

Health & Safety

It is prohibited to leave electrical devices charging whilst unattended throughout the Roseleigh – as this is a high level fire hazard. We reserve the right to unplug items left unattended.

No Smoking:
By popular request, in the interest of comfort and safety of our guests we operate a “No Smoking” policy throughout the property (THIS INCLUDES     E-CIGARETTES). Should you choose to ignore this policy, you will be asked to leave and charged in full for your entire stay plus an additional £100 for specialist cleaning to your room. Payment will be taken from the card used to secure the room/s.

FREE Internet Access

FREE Internet Access – Ruckus System ( providing complete coverage in all bedrooms and all public areas) is available free of charge,  Ruckus Testimonials

Would walkers please remove boots and dirty clothing before entering The Roseleigh. We will do our best to try and dry wet boots – please contact reception. Please note that we do not allow the washing of boots in the bedroom en suite facilities. 


Access to The Roseleigh car park is via Hartington Road. Up to nine spaces (subject to the way cars are parked) are available to the side and rear of the Roseleigh on a first come /first served basis (please note that we cannot reserve specific spaces) – parking is prohibited in front of the property for safety and access reasons. Additional parking is available nearby.

The proprietors cannot accept responsibility for loss of, or damage to, guests’ property both in the property or our Car Park and/or our back yard area.

Public Lounge:
Is available from 0800 to 2200 hours daily.

Breakfast Times:

Monday to Friday – 0800 to 0930

Saturday/Sunday/Bank Holiday Mondays – 0830 to 1000

Food Allergies and Intolerances

We would respectfully ask our guests to refrain from using mobile phones and/or laptops in the breakast room.


Please note that we do not accept pets of any description.

Non-availability of Accommodation

We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the duration of your stay. Our liability would not extend beyond this refund.


Access Statement